Forgotten Your Login Details?

1. 1. Forgotten Username

   • Check Your Email: If you have forgotten your username, first check your email inbox for the original email sent when you registered. This email should contain your username.
   • Contact Support: If you cannot find your username, please contact our support team.

2. 2. Forgotten Password

   • Go to the Login Page: Click on the "Forgot Password?" link located on the login page.
   • Enter Your Username: You will be prompted to enter your username. This helps us identify your account.
   • Receive a Reset Link: If your answers are correct, you will receive an email with a password reset link. Click on the link to proceed.
   • Set a New Password: Follow the instructions in the email to create a new, strong password. Make sure it is unique and different from previous passwords used.

3. 3. Issues with Multi-Factor Authentication (MFA)

   • New Device or Lost Access: If you have a new device or have lost access to your MFA app, you will need to reset your MFA settings.
   • Contact Support: Please contact our support team for assistance. You will be required to verify your identity by answering security questions or providing additional information.

Always keep your login details secure and update your security information if anything changes. This ensures you can access your account smoothly and securely.